Customer Testimonials
I stopped at Manheim Imports with no intend to buy a vehicle. My sales person was Wes. In addition to a "no pressure" sale, Wes was open, honest and provided me with all the information I needed to make a sound decision about the vehicle I was considering purchasing. I bought a beautiful Volvo XC-90 for my wife. We love it! Thank you Wes!!! I would highly recommend Manheim Imports!
Customer sales/service 10/10 - Thank you Wes! I've admired all the beautiful cars at this dealer for the last 10-15 years as they always have an awesome selection of late model higher end vehicles, largely imports. Shortly after stopping in to replace my well-worn MK4 GTI GLX (~300K miles but I LOVE it!) I was greeted by Wes while I looked over the lot. Many dealers won't even approach a customer like me b/c of my well-loved (worn) car. It was a pleasant relief that this wasn't an issue and from the start Wes was friendly, personable and knowledgeable as we talked cars while he showed me their inventory.I found a car I had been interested in for some time, an Audi automatic TDI (Diesel for those who don't know), and I wanted to see how it compared to my current cars performance. I was always jealous of the EU car market b/c they had nicer selection of diesels so finding one here was great!. The short test drive showed enough to know I had further interest but I needed to see how it performed in more real world (traffic) situations. I came back the next day for another drive while while traffic was heavy. This was an invaluable experience b/c I learned strengths and weaknesses of the TDI/automatic and how it differs from my manual gasser and I realized it wasn't the right car for me for my type of driving.I explained the issues to Wes and he listened and we looked into different options (performance upgrades) which might fix the issue(s) I noticed. HE showed me a few other options on the lot but I had an appt to keep. He was very understanding of my concerns after drive and accommodating. Many dealerships will blow off concerns mine and tell customers “you’ll get use to it, you’ll not even notice it in a week...” Fortunately this is not such a dealership. As a person who dealt with the Lancaster VW/Audi dealership for 14+ years (3 diff cars) and also working in sales at a small dealership, Wes was probably the friendliest/personable salesman I've encountered and one of the most knowledgeable considering the large variety of inventory. The rest of the staff was just as helpful while waiting for Wes to finish with another client.Buying from a used car lot can be hit or miss, I've seen many go under after 3-6years but I'd feel confident in buying from Manheim Imports as ~15 years (??) later, they are expanding and I've heard many positive stories from happy customers. They were also willing to look for the "right" car for me, (if there was something specific), so if you want something rare, I'd ask them to keep their eyes open you might just get lucky!Thanks again Wes and Manheim Imports!
Hands down best car dealership!! I highly recommend Manheim Imports. The staff is very professional, helpful and made the process very easy. Wes was phenomenal, he went above & beyond to help us out and made sure everything was on point from getting us approved to showing us every detail of the car and more! There was no pressure or pushing for add on coverage or gimmicks. We will definitely use Manheim Imports again!!
I love my car !!!! And they were pretty good about fixing my issue amazing owner!
Highly recommended. Wes my salesperson is the best. THE GREATEST car buying experience I ever had (and I bought quite a bit of cars from various dealers in the past). Read below for details.I saw a vehicle that I was interested in. I emailed them and received a response within min from Wes. We emailed back and forth a few times and Wes always responded within min to my various questions. I called him and went to see the vehicle in person. I was not sold because of the color of the vehicle. I am so used to salespersons trying to close the deal the same day but to my surprise Wes did not try to push the sale at all. He actually told me to go home and think about it and let him know. I did and we talked a bit more the next day and he offered a fair price on my trade and a fair price on the vehicle I was interested in. We arranged financing and the next business day I went to pick the vehicle up. All the paperwork was ready and it took me only 15min vs usually hours and hours!
Highly recommended. Wes my salesperson is the best. THE GREATEST car buying experience I ever had (and I bought quite a bit of cars from various dealers in the past). Read below for details. I saw a vehicle that I was interested in. I emailed them and received a response within min from Wes. We emailed back and forth a few times and Wes always responded within min to my various questions. I called him and went to see the vehicle in person. I was not sold because of the color of the vehicle. I am so used to salespersons trying to close the deal the same day but to my surprise Wes did not try to push the sale at all. He actually told me to go home and think about it and let him know. I did and we talked a bit more the next day and he offered a fair price on my trade and a fair price on the vehicle I was interested in. We arranged financing and the next business day I went to pick the vehicle up. All the paperwork was ready and it took me only 15min vs usually hours and hours!
Great place to buy a car everyone that works there are so polite and will work with you to get you in the car you want. Great experience.
Ken and his team did a great job getting us into a newer vehicle! Service was quick, questions were answered and we drove off feeling good about our purchase.
Bought a 2 year old BMW X5 early May 2019. Great group to work with at Manheim Imports. Listened with what I was looking for and helped me make a better decision on this purchase. Love the car.
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